DSMate ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and your rights under Australian privacy law — specifically the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using DSMate, you consent to the collection and use of your information as described in this policy. If you do not agree, please discontinue use of the Service.
Account information: When you register, we collect your name, email address, and a hashed password. If you sign up via Google OAuth, we receive your name and email from Google.
Third-party credentials: To connect your eBay store or Dropshipzone account, you provide credentials or authorise OAuth access. We encrypt and store these solely to operate the Service on your behalf.
Usage data: We collect information about how you use the Service — features accessed, listings managed, sync events, errors — to improve the product and diagnose issues.
Billing information: Payment is processed by our third-party payment provider. We do not store full card numbers. We receive and retain transaction records (amount, date, plan) for accounting purposes.
Communications: If you contact us by email, we retain those communications to respond and improve support.
Cookies and analytics: We use cookies and similar technologies to maintain sessions and gather aggregate usage analytics. No third-party advertising cookies are used.
We do not use your data for advertising, and we do not sell your personal information to third parties.
We only share your information with third parties where necessary to provide the Service or comply with the law:
We do not share your data with advertisers or data brokers.
Your data is stored on servers located in Australia or in jurisdictions with equivalent data protection standards. We implement industry-standard technical and organisational measures to protect your personal information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews.
We retain your account data for as long as your account is active. If you cancel your account, we retain your data for 30 days to allow for reactivation, after which it is deleted or anonymised, except where retention is required by law (e.g. tax records, which we retain for 7 years per Australian law).
Under the Australian Privacy Principles, you have the right to:
To exercise any of these rights, contact us. We will respond within 30 days.
We use essential cookies to keep you logged in and maintain your session. We may use analytics cookies to understand aggregate usage patterns — these do not identify you personally. We do not use advertising or tracking cookies.
You can configure your browser to block cookies, though some features of the Service may not function correctly without them.
DSMate is a business tool and is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.
The Service may contain links to third-party websites (such as eBay or Dropshipzone). We are not responsible for the privacy practices of those sites and encourage you to review their own privacy policies.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or via an in-app notice. The date at the top of this policy indicates when it was last revised. Continued use of the Service after changes take effect constitutes your acceptance.
For any privacy-related questions or to make a complaint, please contact us. We take all privacy complaints seriously and will respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.